Returns & Refunds Policy

We want every purchase from One3 Customs to be straightforward and handled fairly. If you have a concern with an order, please contact us—we’ll be glad to help.

 

Standard Returns

Most unopened, unused and uninstalled regular-stock merchandise may be returned within 30 calendar days of the original purchase date.

To qualify for a return, the product must be in its original condition and packaging and include all accessories, manuals and proof of purchase.

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Items Made or Ordered for You

Many of our products are selected, ordered or built specifically for a customer or vehicle. Because of this, the following items cannot be returned:

• Custom-built, fabricated, modified, personalized or engraved products
• Special-order products or equipment ordered specifically for a customer
• Products that have been opened, used, installed, altered or damaged after purchase
• Electrical or electronic equipment that has been connected to power or installed
• Completed design, fabrication, installation or other labor and services
• Products identified as final sale or non-returnable

Custom-project deposits, cancellations and committed project expenses are governed by the terms provided with the applicable quote or invoice.

 

Starting a Return

Please contact One3 Customs before shipping or delivering a return. This allows us to confirm that the product is eligible and provide the correct return instructions. All returns must receive prior authorization.

 

Shipping

Customers are responsible for return-shipping costs and for packaging the product securely. Original shipping and delivery charges are non-refundable unless the return was necessary because of an error by One3 Customs.

 

Refunds

Once an eligible return is received and inspected, the approved refund will be issued to the original payment method.

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IMPORTANT: Original payment-processing fees are non-refundable and will be deducted from any approved refund where permitted by law.

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After a refund is issued, the time required for it to appear in the customer’s account may vary by bank or payment provider.

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Damaged, Incorrect or Defective Products

If an order arrives damaged, incomplete or incorrect, please contact us as soon as possible and retain the product and its original packaging while we review the issue.

Product defects and warranty claims are handled according to the applicable manufacturer’s warranty. One3 Customs will be glad to assist with eligible warranty claims whenever possible.

 

 

Questions and Return Requests

Email: returns@one3customs.com
Phone: (903) 371-0339
One3 Customs
Sherman, Texas 75090